Dec
18
2009
Back in my teaching days, this was a favorite I read to my 1st graders. With a little drama and the right phrasing, this always had them laughing and joining in with the catchy repetitive exchange between Brigit and her mother as Brigit’s marker escapades escalate! (3rd grade or so reading level)
There is a hardcover version for $15 and 2 paperback versions (English/Spanish language) for $5!!
Dec
01
2009
It is lots of fun!
SHC-MichelleH
is a wife, mom and Sears Holdings employee who blogs about her experiences
using Sears.com.
Nov
24
2009
For anyone looking to ship that perfect holiday gift to friends or family overseas, Sears.com now offers international shipping to 90 countries, providing yet another convenient option for customers to get everything they need this holiday, where and when they need it.
Send joy to someone you know overseas this holidays!
SHC-MichelleH is a wife, mom and Sears Holdings employee who blogs about her experiences using Sears.com.
Nov
23
2009
This past weekend, my husband and daughter went to our local Sears store to take a look around. My daughter was immediately intrigued by a Tinker Bell children’s sport watch. Apparently, watches are popular with the kids, especially those like my daughter that are learning about telling time.
My husband said he stood there at the counter for a few minutes contemplating whether to purchase it for her or not. Now, this is a tough position for my husband to be in. See, we are trying to teach our daughter responsibility; yet, didn’t want to miss the chance to purchase this – what seemed to be popular – watch. And of course, it doesn’t help that he had a nagging 5-year-old by his side trying to convince him to purchase the watch.
Well, he was strong and walked away. Later that night, my husband and I went online to Sears.com. We wanted to purchase the watch and hold on to it until my daughter earned enough “stars” to get it. We selected in store pick up. The next day on my way home from work, I went into my local Sears store and was in and out in less than 5 minutes. You see, Sears has this program called Ready-in-5 which guarantees that I’ll be in and out within 5 minutes.
Being the time-starved mom that I am, this was a great pick up option for me, especially since I wasn’t really sure where my husband saw the watch in store (and I worried about picking out the wrong one).
Sears saved the day!
SHC-MichelleH is a wife, mom and Sears Holdings employee who blogs about her experiences using Sears.com.
Nov
20
2009
Talk about a great deal…has anyone heard of the new Holiday ShipVantageprogram on Sears.com? In my opinion, this has got to be one of the greatest deals – ever!
I was on Sears.comlooking for a new headboardfor my daughter’s bedroom when I noticed my selection was eligible for ShipVantage. With ShipVantage you can receive unlimited shipping on all mailable items to the
Benefits include:
-shipping of 3.5 million items
-shipping as often as you want - unlimited free shipping
-shipping as many as you want - no minimum purchase required
Now, with the holidays near, this is a perfect option for me. I love shopping online, but the thing that drives me crazy is paying all the shipping charges. Just last week, I just purchased an item on a web site and then two days later I saw something else I wanted – thus, I had to pay two base shipping rates. The second item I bought was only $9.99 on sale (which was great price), but with shipping, it was $16 – nearly the same price I would have paid in store.
With ShipVantage, I don’t have to worry about any of that. Shipping is free once I’ve purchased the membership, so I can place 10 $10 orders and don’t have to pay shipping each time. Also, if I want to expedite my shipping, I get a discounted rate.
*Membership includes unlimited
*Expedited shipping is $.99 per item
*Premium shipping is $3.99 per item
As Black Friday nears (and with all the special promotions and Deals of Day on Sears.com), this is a great option for someone like me, who is a bargain shopper, looking for good buy.
Nov
13
2009
It has been an exciting tradition in my family for years. My grandmother told me that the Wish Book came out in the 1930s. I remember as a kid looking through the Wish Book with my family. To me, it meant that the holidays were near! Now, I am excited to be able to share this tradition with my own daughter.
I brought the Wish Book home last week to get some gift giving ideas. (If you’ve seen some of my other posts, you know I am quite the planner!) My daughter grabbed the book from me, immediately! Our course, she flipped right to toys and circled everything she wanted for Christmas. She’s really good at telling me what she wants! The Barbie® Dream Townhouse and Pink Scooter made the top of her list.
I just can’t get over the fantastic selection of gift ideas and the great prices wrapped in to the new Sears Wish Book. And the best part is, the traditional hard copy version is complemented by an exciting, online interactive catalog, so shopping for those special people in your life is a breeze anyway you look at it.
Next on the list – my parents in
Nov
10
2009
My husband loves Dyson vacuums. He’s never owned one, but being the technology geek he is, he stops and watches the commercials every time they come on. Well, after nearly five years of asking, I’ve finally decided to get him one for his birthday in November.
With such an assortment at Sears.com, I had no idea which Dyson vacuum was right for us. I found it extremely helpful to review the customer ratings and discussion forums on the vacuums page.
SHC-MichelleH is a wife, mom and Sears Holdings employee who blogs about her experiences using Sears.com.
Nov
06
2009
This
holiday, things will be a bit tight for my family; as I’m sure it will be for
many families across the country. Anything I can do to make my dollars stretch,
even just a little bit, will help tremendously.
Between my
husband and I, we have about 25 people to buy for this year with a $750 budget.
We have one daughter, seven parents, seven grandparents, seven younger siblings,
and six nieces and nephews – so it’s going to take a lot of hard work and creativity.
Over the
next 6-8 weeks, I’ll write about my holiday shopping journey. Hopefully, we can
work together to take control of our budgets and make our dollars work harder
and smarter for us. Feel free to share what you have learned over the years. We're all in this together!
Below are a
few tips that I will be implementing into my holiday shopping routine.
SHC-MichelleH is a new Sears Holdings associate writing about her experiences utilizing Sears.com.
Nov
05
2009
I’m SHC-MichelleH.
A thirty something, mom with one rambunctious 5-year-old daughter, a wonderfully supportive husband, a loving calico cat and a beta fish that fights with rocks. I’m also a budget conscious, working woman in grad school with absolutely no time for myself! I look for great bargains and anything that will make my life a little easier.
I am not
really a social media geek as much as I am a social media “people watcher.” I
interject into conversations when necessary, but for the most part, I sit back
and observe what others are saying. I do have Facebook and Twitter accounts
because I love the brevity those mediums provide, but you typically won’t catch
me blogging…until now!
Sears
changed me. I am new to Sears Holdings Corporation (and the MySears Community) and
have been an occasional Sears shopper for more than 20 years. While exploring
Sears.com my first several weeks here, I realized that Sears provides an
extremely robust online shopping experience. I totally appreciate the
convenient tools they provide such as TV MatchMaker, Shoe Finder and Appliance
Advisor. Anything to make my life a little easier is good news!
Check back soon, because I'll be blogging about a lot of interesting things, including life, love and Sears!
But if you can't wait until then, check out the TV MatchMaker! It will help you find the perfect TV! I love it!
Oct
02
2009
What do you think about when you are asked about great customer satisfaction? 1) Were you greeted promptly? 2) Were you able to locate the products or services you were looking for? 3) Was the store neat and clean? 4) Quality of the product? I think the number one driver of customer satisfaction is often overlooked by many store managers, business owners, and service providers.
All of the above are valid drivers of customer satisfaction, but dedicated, knowledgeable associates are the key. Each one of us is a consumer and we all experience frustration with customer satisfaction from a store manager, business owner, or service provider on a daily basis. These frustrations usually end up driving us away from their place of business. Unfortunately, sometimes we settle for the best of the worst in satisfaction because we have no other options.
Imagine if your business had engaged, knowledgeable, and friendly associates! What would that do for your business? Customer surveys attempt to quantify the level of associate engagement, but that responsibility really falls directly on the associates’ supervisor or manager. Do we really spend enough time every day teaching, coaching, and training our associates? We all worry about sales and getting our assigned tasks done. But, how much energy do we put in developing our number one asset – associates?
Food for thought. Every business has had a great associate who decided to leave for one reason or another. When the associate leaves, there is a void, which impacts your business. The question I ask is, “Why did that associate leave? How could we have kept them on the team?” In most exit surveys, the number one reason quoted is not salary or benefits or work environment or schedule. It is “how I am treated by my immediate supervisor.” The simple answer to retain associates is to make sure you treat them with respect, listen to their ideas, and teach, coach, and train them every opportunity you get.
I started with Sears in 1971 as a tire installer in a small store in
If we look at each associate and take the time to understand and meet their needs, we will develop great associates who in turn will keep our customers coming back to us!
Please voice your opinion and leave us a comment and please support your locally owned and operated Sears stores.
About Me
My name is Jim Flynn. I am the Divisional Vice President, Operations and Process for Sears Hometown Stores, LLC.
About Sears Hometown Stores
Sears Hometown Stores are two Sears store formats located away from shopping malls. Hometown Store is locally owned and operated Sears stores and Home Appliance Showroom is the leader in home appliance shopping. Our friendly and knowledgeable store owners and showroom managers proudly serve your local community and offer you largest selection of home appliances, tool and lawn and garden equipment, and home electronics, exceptional customer service, best price guaranteed plus credit, delivery, installation and protection agreements.
Sears Hometown Stores established in 1993
Sears Home Appliance Showroom established in 2007
www.SearsHomeApplianceShowroom.com
Sears in Spanish
