Ideas Guidelines
Sep
02
2009
by SHC-JohnL
Here are some guidelines on how to write an Ideas Post. Before clicking the submit button, ask yourself the following questions:
Does this belong in the Ideas Forum?
We love to hear your feedback, both positive and negative. However, we want to make sure your feedback is directed to where it will be most effectively used. The Ideas Forum is intended for suggestions on how to improve the Sears shopping and community experience for everyone. Please direct other feedback to the appropriate area:
- Product or Service questions should be directed to the Sears Customer Service Page: www.sears.com/customerservice
- Positive or negative experiences should be shared in the Discussion Boards, or directed to a customer service agent at the www.sears.com/customerservice
- DIY or How-To tips, financial advice, and other ideas that do not relate directly to the Sears Experience should be posted in the Discussion Boards.
- Advertisements for products or services will be deleted.
Has someone already posted this Idea?
Before submitting an idea, look through the Ideas forum or the FAQ page to see if anyone has posted a similar idea. Duplicate ideas clutter the message board and steal votes from each other, making it harder for your idea to get the attention it deserves.
If someone has submitted a similar idea, but you want to add something, post your suggestion as a comment. This keeps the discussion in one place and makes it easier for other members find your suggestions.
Am I posting in the right place?
If you have a Product Suggestion, but you post it under Online Experience, it will be harder for others to find it. Some brilliant ideas never make it to the front page simply because they are in the wrong place.
Do I REALLY want people to read this?
I cannot stress this point enough: Whatever you post on the Ideas Forum is PUBLIC. Everybody who comes to our site can see what you post. With that in mind, please refrain from obscene language, racism, sexism, and anything else you would not say in polite conversation. I will delete any post that violates our Terms of Service or that is deemed offensive, no matter how good your idea is. Repeated offenses may result in a ban.
On that same note, Please do not post personally indentifiable information.
Is my post easy to read and understand?
If your post is easy to read, you will get more votes. A good idea post will:
- Use proper grammer, spelling, punctuation, and capitalization.
- Be short and to the point.
- Avoid the use of slang and Internet spellings.
- Define the problem, and suggest a solution.
One last thing: please be patient. We are working hard to implement your suggestions and improve your experience, but not all change can happen overnight. I will work hard to keep the community informed of upcoming developments, and provide updates on your ideas when available.
As always, I look forward to hearing your comments and feedback. Keep sending those ideas!
